Deutsche Bahn AG
Success Story
Automation of global booking requests
Deutsche Bahn Group (DB Group) is an international provider of mobility and logistics services, operating in over 130 countries worldwide. The company designs and operates the transport networks of the future. Through the integrated operation of transport and rail infrastructure and the economically and ecologically intelligent linking of all modes of transport, it moves people and goods.
“What convinced us most about the the TIM BPM Suite were the quick and easy implementation, as well as the ability to flexibly continue develop of the workflows.“
Challenge
Approx. 350 accounting locations worldwide
Several million booking requests annually
Fragmented accounting system
Significant complications with approval procedures
„A total of 48 countries on 6 continents with 22,000 users had to be integrated in one system. Every month, 250,000 tasks are completed and 80,000 processes are started.“
Requirements
Centralization at three of 350 accounting locations worldwide
Modeling and automation of standardized approval and handling processes on a global level for decentrally originating accounting requests.
Legal certainty and stability of the system of utmost importance
Easy and intuitive usability
“Even in these dimensions, the TIM BPM Suite has also proven to be a legally secure, sophisticated and, above all, stable system in the long term.“
gfo Award
In 2019, for this outstanding project, Germany‘s nationally recognized Society for Organization “gfo“ awarded TIM Solutions and Deutsche Bahn with the Process Solution Award in the category of Workflow Management.
Achievements
Legally compliant approvals in the TIM BPM Suite
Compliance with strict data protection and ICS standards within the DB Group
Confirmation of compliance with these requirements through audits, penetration tests and the General Works Council
Extensive reporting options
Stability and the realization of a global rollout are the key factors fulfilled by the TIM BPM Suite
Fast implementation of the solution
Why use the TIM BPM Suite?
Rapid go-live: In only 6 months from the first kick-off to the go-live of 24 different processes
Individual and clear display of the respective processing status of the relevant booking orders for each involved employee
Intuitive usability of the user interface
Flexible analysis options
Legally compliant approvals in the system (no more non-transparent approval mails)
Very complex processes are stable to run
Transparency of the respective project status
Very favorable entry with an ROI of less than half a year
Continuous and consistent development of the TIM BPM Suite
The excellent support provided by the TIM Team
