Success Story BMW M

Perfectly Satisfied Customers

Meeting special customer requests with TIM

BMW M Logo

The customers of BMW M GmbH in Garching bei München expect the fulfilment of automotive demands that are anything but ordinary. Since August 2010 the process of special requests is being managed and lived with TIM.

Enormous flexibility as well as individual customization options thanks to the TIM BPM Suite.

Challenge

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Receipt of more than 1,200 special requests per year

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Processing of very individual special requests: e. g. own wood, special leather etc.

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No clear project owner: each area had its own records and data storage and Excel sheets and Access databases were used

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Overtime due to multiple entries and missing information link

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Due to a lack of coordination between the departments of sales, development, purchasing and controlling, information had to be collected and merged from different sources to support the requests for information

Return of Investment was achieved after the first process run!

Achievements

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Clear allocation of tasks, higher data quality and greater transparency

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Faster response times for customer requests

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Time saved in the sales department due to optimized process flows

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Many new analysis options possible through runtime data

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Modeling and automation ensure a fixed process flow and complete documentation

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Process owners always have an immediate overview of the current process status, the participants and the remaining time for further operating steps

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Parameterized links to other applications allow quick access to other systems

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Know-how of all departments is now bundled

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Ongoing optimization and further development of processes

„We need extreme flexibility, as the procedures within the processes can change at any time.“

Tanja Mair

Project Manager, BMW M GmbH

Requirements

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Produced vehicles are unique and require flexible workflows as processes can change at any time

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Simple coordination of special processes with all participants from different areas/departments

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Fast access to the right data for those involved in the process

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Complete documentation of all process operations

„And just the way we offer individual products and deal with the customer, our process works now as well.“

Tanja Mair

Project Manager, BMW M GmbH

Why use the TIM BPM Suite?

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Very complex processes are stable to run

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Transparency of the respective project status

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Very favorable entry with an ROI of less than half a year

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Continuous and consistent development of the TIM BPM Suite

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The excellent support provided by the TIM Team

Get the best out of your processes.

Let your work flow!

TIM Solutions