Lucerne University of Applied Sciences and Arts
Success Story
Strategic process digitalization for university operations
The Lucerne University of Applied Sciences and Arts is the university of applied sciences of the six Central Swiss cantons. More than 7,800 students are working towards a Bachelor’s or a Master’s degree, while an additional 4,700 participate in continuing and executive education programs. The Lucerne University of Applied Sciences and Arts is the largest university level institution in Central Switzerland.
“The TIM BPM Suite gives us a central workflow engine that covers all our requirements at once.”
Initial situation
Processes manually channeled through the university
Time-consuming handling of processes using e-mail, Excel and Word
No clear overview and lack of transparency
Slow progress, low-quality results
“TIM offers us extensive options for use and maximum flexibility to make our own adjustments.”
Requirements
Modeled based on the BPMN 2.0 standard
Option of implementing processes yourself
Independent of other applications
IT and data security
Reliable system
Flexible application
“With TIM, we were able to increase the transparency and efficiency of our process work considerably. The digitalization of our workflow training request process alone is saving us almost 700 work hours a year.”
Achievements
2/3 of all applications (of 1,200 per year) processed within 5 days
Harmonization of the workflows
Adherence to the approval process
3/4 of all refunds (of 900 per year) processed within one day
Full process transparency
Clear reduction in input errors
“Due to the reusability of the interfaces and licenses for additional processes, we expect amortization within just one year.”